FAQ

When it comes to vehicle key replacement and duplication services, you want a provider you can trust—one that offers reliability, expertise, and convenience. At Soxxi Master, we understand the importance of your vehicle’s security and accessibility. That’s why we’ve become the go-to choice for car key solutions in Singapore. Here are the top reasons why you should choose us for all your car key needs:

1. Expertise and Experience:

With more than twenty years of experience in the industry, our team of skilled technicians has encountered a wide range of car key challenges. Whether you drive a traditional car with a standard key or a modern vehicle with a smart key fob, we have the expertise to handle it all. We stay updated on the latest advancements in automotive key technology to ensure that our solutions are tailored to your specific needs.

2. Wide Range of Services:

At Soxxi Master, we offer a comprehensive suite of car key services. Whether you’ve lost your car keys, need a spare, or require key programming, we have you covered. Our services are not limited to specific makes or models—our team can work with a diverse range of vehicles, from compact cars to luxury automobiles.

3. Speed and Efficiency:

We understand that losing your car keys or dealing with a malfunctioning key can be a stressful experience. That’s why we prioritise speed and efficiency in our services. Our technicians work swiftly to provide you with a replacement key or solve your key-related issues, so you can get back on the road as soon as possible.

4. Cutting-Edge Technology:

The automotive industry is continuously evolving, and so are car key systems. At Soxxi Master, we invest in cutting-edge technology and equipment to keep pace with these changes. This ensures that we can address the unique requirements of modern vehicle key systems, including smart key fobs and transponder keys.

5. Competitive Pricing:

We believe that quality car key services should be accessible to everyone. That’s why we offer competitive pricing for our services without compromising on quality. You’ll find that our rates are reasonable, making us an excellent choice for cost-effective car key solutions.

6. Outstanding Customer Service:

Our commitment to customer satisfaction is unwavering. We prioritize clear communication and a friendly, helpful approach to ensure your experience with us is pleasant and stress-free. From the moment you contact us to the completion of your service, you can expect top-notch customer service.

7. Convenience at Your Fingertips:

We understand that car key emergencies can happen at any time. That’s why we offer flexible service hours and convenient options like on-site key cutting and programming. Additionally, you can contact us through various channels, including our website, phone, or in-person at our service center.

At Soxxi Master, we don’t just duplicate keys; we provide peace of mind. When you choose us for your car key needs, you’re choosing expertise, reliability, and a commitment to your satisfaction. Discover why countless vehicle owners in Singapore trust us with their car key challenges. Contact us today, and experience the Soxxi Master difference firsthand.

Keys play a fundamental role in our daily lives, granting access to our homes, workplaces, and personal spaces. When you need duplicates, you want a service provider you can trust—one that offers precision, reliability, and convenience. That’s where Soxxi Master comes in. Discover why we are the preferred choice for general key duplication services:

1. Precision and Accuracy:

When it comes to key duplication, precision is paramount. At Soxxi Master, we employ cutting-edge technology and the highest quality key blanks to ensure the utmost accuracy in duplicating your keys. Our skilled technicians pay meticulous attention to detail to provide you with duplicates that work seamlessly, every time.

2. Expertise and Experience:

With years of experience in the locksmith industry, our team at Soxxi Master possesses a wealth of knowledge and skill. We’ve handled a wide variety of key types, from standard house keys to specialized keys for cabinets, lockers, and more. Our expertise ensures that you receive duplicates that are a perfect match to your original key.

3. Comprehensive Key Services:

At Soxxi Master, we’re not limited to duplicating standard house keys. We offer a comprehensive range of key duplication services. Whether you have high-security keys, mailbox keys, padlock keys, or office keys that need duplicating, we have the tools and expertise to meet your needs.

4. Quick Turnaround:

We understand that your time is valuable. That’s why we prioritize a swift turnaround time for our key duplication services. Whether you need a single key duplicated or a set of keys for your business, you can count on us to provide you with prompt and efficient service.

5. Competitive Pricing:

Quality key duplication should be accessible to everyone. We offer competitive pricing for our services, ensuring that you receive exceptional value for your investment. Our rates are designed to fit your budget without compromising on quality.

6. Convenience at Your Fingertips:

At Soxxi Master, we’ve made accessing our key duplication services incredibly convenient. Visit our service center, and our friendly staff will assist you with your key duplication needs on the spot. We also offer on-site key duplication services for added convenience.

7. Outstanding Customer Service:

Our commitment to customer satisfaction is at the core of what we do. We value clear communication, friendly service, and a willingness to go the extra mile for our customers. Your satisfaction is our ultimate goal, and we take pride in delivering exceptional customer service.

Choose Soxxi Master for your general key duplication needs, and experience the difference in precision, expertise, and convenience. We don’t just duplicate keys; we provide you with peace of mind and reliability. Contact us today and discover why countless individuals and businesses trust us with their key duplication requirements.

Your auto-gate remote is your key to convenience and security, ensuring seamless access to your property. When you need duplicates, you want a provider who offers not only precision but also a wide range of quality options to suit your needs. At Soxxi Master, we stand out as the preferred choice for auto-gate remote duplication services. Here’s why:

1. Quality That Sets Us Apart:

Unlike many shops that offer low-end, cheap remotes, we take pride in offering top-quality Silca Air4 remotes from Italy. These remotes are known for their reliability, durability, and precise performance. When you choose Soxxi Master, you’re choosing a level of quality that guarantees your remote will function flawlessly.

2. Options for Every Budget:

At Soxxi Master, we understand that our customers have varying preferences and budget considerations. That’s why we offer a range of auto-gate remote options, including high-quality Silca Air4 remotes and more budget-friendly alternatives. We believe that everyone deserves reliable remote solutions, regardless of their budget.

3. Expertise and Experience:

With years of experience in remote duplication, our team at Soxxi Master has the expertise to handle a wide variety of auto-gate remotes. Whether you have a complex multi-button remote or a simple one-button design, our technicians have the knowledge and skill to provide precise duplicates.

4. Quick and Efficient Service:

Time is valuable, and we respect that. We’re committed to delivering quick and efficient remote duplication services. Whether you need one remote duplicated or a set for your entire family, you can count on us for a swift turnaround without sacrificing quality.

5. Friendly and Knowledgeable Staff:

Our friendly and knowledgeable staff are here to assist you at every step of the way. If you have questions about the best remote option for your auto-gate system or need guidance on choosing between our offerings, we’re here to provide clear and helpful information.

6. Convenience at Your Fingertips:

When you choose Soxxi Master, convenience is a given. Visit our service center, and our team will assist you with your auto-gate remote duplication needs right away. *We also offer on-site remote programming for your added convenience.

7. Outstanding Customer Service:

Customer satisfaction is our priority, and we’re committed to delivering outstanding service. Our goal is to ensure you leave our premises with a duplicate remote that meets your expectations and functions flawlessly with your auto-gate system.

Choose Soxxi Master for your auto-gate remote duplication needs and experience the difference in quality, variety, and convenience. Don’t settle for less when it comes to the security and convenience of your property. Contact us today to discover why countless individuals trust us with their auto-gate remote duplication requirements.

* Subject to minimum order and pre-payment

Security and convenience are paramount when it comes to your door access cards. Whether you’re managing access for a business, apartment complex, or residential property, you need a trusted partner for duplicating these essential cards. At Soxxi Master, we are your reliable choice for RFID door access card duplication, offering a diverse range of form factors to meet your unique needs. Here’s why you should choose us:

1. Precision and Accuracy:

At Soxxi Master, precision is our priority. Our state-of-the-art equipment ensures that each duplicated RFID door access card is an exact match to the original, guaranteeing seamless access every time. You can trust our experienced technicians for precise duplication.

2. Expertise and Experience:

With years of experience in the field, our team at Soxxi Master possesses the expertise to handle a wide range of RFID door access card systems. From proximity cards to smart cards, we understand the unique requirements of different systems and can provide you with duplicates that work flawlessly.

3. Comprehensive Range of Form Factors:

One size does not fit all when it comes to access cards. That’s why we offer a wide selection of form factors to suit your specific requirements. Choose from:

• Standard Thin Card: A sleek and compact option for easy carrying in purse or wallet.
• Clamshell Card: Designed for durability and compatibility with various card readers.
• Keyfob Tags: A convenient option for attaching to keychains or lanyards.
• Stickers: Discreet and easily adhered to surfaces like mobile phone for access control.
• Waterproof Wrist Band: Ideal for use in wet environments or when wrist-worn access is preferred.

Our diverse range of form factors ensures that you can find the perfect card style to match your needs, whether it’s for your employees, tenants, or guests.

4. Quick Turnaround:

We understand that time is of the essence. Our team is committed to delivering a quick turnaround for your card duplication needs. Whether you need a single card duplicated or a batch for your entire organization, we ensure a swift and efficient process.

5. Friendly and Knowledgeable Staff:

Our friendly staff are here to assist you throughout the entire process. If you have questions about your card system, need guidance on which form factor to choose, or require any other information, our knowledgeable team is at your service.

6. Competitive Pricing:

Quality card duplication shouldn’t be expensive. At Soxxi Master, we offer competitive pricing for our services. We believe that everyone should have access to reliable duplicates, and our rates reflect our commitment to affordability without compromising quality.

7. Outstanding Customer Service:

Customer satisfaction is at the core of our values. We prioritize clear communication, friendly service, and a commitment to going above and beyond for our customers. Your satisfaction and security are our top priorities.

Choose Soxxi Master for your RFID door access card duplication needs, and experience the difference in precision, expertise, and convenience. Don’t compromise on the security of your premises. Contact us today and discover why countless individuals and businesses trust us with their RFID door access card duplication requirements.

We open 9am to 6pm, Monday to Saturday. Closed on Sunday and Public holidays.  Please always refer to Contact us page for notice or changes.

We accept cash, NETS, VISA, MASTER, AMEX, UnionPay, PayNow and Fast transfer by bank.

No.

Please refer to Contact us page for map and instructions.

Please refer to Contact us page for map and instructions.

Yes if the job scope is clear and straight forward, No if the job requires specialised tools or server connection that are only accessible at our service centre.  Price is expected to be much higher for call-out service considering transportation cost and time loss in commuting.

It depends on the type of products and services involved. If it is feasible we are happy to do so. Please contact 88330107 or 91140988

We have consolidated all our resources under one roof since the beginning of 2019. There is no more franchise outlets, the address of our sole Service Centre is 37, Jalan Pemimpin, #07-16 Mapex, Singapore 577177. (Bishan area opposite Marymount MRT Station) Hotline: 8833 0107

Yes we do. Please contact 8833 0107 or 9114 0988.

Yes we do.If you know exactly what the problem is and want us to repair accordingly, we can quote you the price straight away otherwise there is a minimum charge of $30 for troubleshooting. Final repair cost can then be quoted based on the result of troubleshooting. It is usually not worthwhile to repair very old or low value remote.

No problem, please visit our shop or contact 8833 0107 or 9114 0988.

Yes but make sure it is the correct match to your receiver as service charge is payable if the programming failed due to your remote problem.

Yes but make sure the measurements of the new key matches your existing key precisely otherwise it might not work and we will not be responsible for it. Accuracy of key profile is not visible to naked eye.

Yes as long as we have the key blank; otherwise we can custom fabricate it for you.

To duplicate a key, an uncut key (key blank) with matching dimensions and grooves (profile) must be available. If there is no matching key blank available, then it has to be fabricated first before duplication can take place.

No problem if it is only a mechanical key. For transponder key, it depends on the type of chip. For remote, most system requires the car to be present for programming.

Yes for most models. Please Contact us for the best solution.

We can do that for many systems, check it out at our service centre.

Please bring it to our service centre to test. We are not able to “see” the data or determine the type of system from your picture or over the phone unless it is a known brand/format that we have done before.You can try to submit your enquiry first.

Mechanically we can rekey your locks without changing them, electronically we can erase or reset the system. Please Contact us for the best solution.

It depends on the type of chips used on the remote and the car receiver system. Nowadays many remotes will be locked to the car once it is programmed. You may visit our service centre to have your remote tested or provide your car information for us to check.

If your car comes with factory immobiliser, a transponder key is required. Transponder is a small chip embedded in the plastic head of the key.  Many people mistaken transponder key for a normal key as it does not need any battery; it also doesn’t comes with remote control.

Maybe, we have to check the condition, please bring it to our service centre.

It depends on your usage. Generally 2 years for Genuine remote, 1 year for aftermarket remote and a few months for 2-way remote. It is highly recommended to change the battery every 2 years as a precaution as any downtime will certainly cost you more than the battery price.

Original means the key/remote/parts are made and supplied by the respective car manufacturers or their distribution partners.

Genuine means original parts made according to the respective car maker’s specifications. It is the best option for newer cars as it is made to fit perfectly to your model matched by chassis number. There are many counterfeit in the market though. If you do not want to end up getting a doubtful one, only get from reputable source like Soxxi Master and ask for a written warranty.  Every genuine remote/key has a factory part number, if they do not know, you should decide whether to trust them.  Also try to compare the price with the authorised dealership, it is usually slightly cheaper but not a far cry difference. If you are offered a dirt cheap price, you should already know it is doubtful.

Made by the same factory of the genuine parts but sold without brand or in other brands. Although OEM automotive car parts are common, especially general consumables like spark plugs, air filter and tires etc., it is not so for keys as it involves security and intellectual property. Most of the so-called OEM keys in the market are ambiguous. Usually the car makers would not compromise their car security and intellectual property. Exercise your discretion if you are offered a so-called OEM remote/key.

Compatible means it is not made specifically for your car model but is able to work.

Made by other than the car maker’s authorised factory. Aftermarket keys vary significantly in quality and price. Some can be very cheap but usually of doubtful quality; in some cases they might even cause damages to your immobiliser system. Again, you should get from reliable source like Soxxi Master and insist on a written warranty.

They will not be as good or as reliable as the original. We strongly recommend original especially if your car is new.

On close examination, the moulding of the Look-alike is usually quite rough and not as fit as the Genuine. The PCB board of Look-alike is usually also not as clean and neat. Unfortunately, it is really quite difficult for untrained eyes to spot the differences. To protect your own interests, only buy from reputable source and ask for a written warranty.

For car keys, transponder is a tiny device usually embedded in the key head for sending and receiving data between the key and the immobiliser system in the authentication process. It works wirelessly and does not need a battery to work.

Immobiliser is a security system fitted to the car that prevents it from being started unless the correct key (transponder) is present.

An uncut key.

It is the main key of the car. With the Master Key, you can unlock everything – the car doors, the boot/trunk, the glove box and the ignition. For newer cars with an immobiliser system, a Master Key is required if you wish to make a spare key for your car.

A master key is designed to open a set of several locks pinned according to the system. Contrary to popular belief, a master key cannot actually open any lock you desire.That is to say you cannot actually have a master key for your premises unless the locks are specially pinned for it.

The Valet Key does not allow you to open the glove box and the boot/trunk. With this, you can safely keep your valuables in the glove box or trunk when you hand over your car for valet parking.

Please email your questions to sales@soxximaster.com