Privacy Policy
Last Updated: 2 September 2026
Soxxi Master Premium (“Soxxi Master”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you visit or use our website at soxximaster.com, contact us, request a quotation, purchase our products or services, or otherwise interact with us.
We handle personal data in accordance with applicable Singapore laws, including the Personal Data Protection Act 2012 (PDPA).
1. About Soxxi Master
Soxxi Master Premium is a Singapore-based key duplication and locksmith specialist providing automotive keys and remotes, key duplication, RFID access card duplication, auto-gate remotes, locks, security products and related services.
Business Registration No.: 53370747A
Address:
37 Jalan Pemimpin #07-16 Mapex
Singapore 577177
Telephone / WhatsApp: +65 8833 0107
Email: sales@soxximaster.com
Depending on how you interact with us, we may collect personal data such as:
2. Personal Data We May Collect
Contact and identification information
- Name
- Telephone or mobile number
- WhatsApp contact details
- Email address
- Address or delivery address
Vehicle and key-related information
When you request automotive key or remote services, we may collect information such as:
- Vehicle make and model
- Vehicle year
- Vehicle registration information where provided
- Vehicle chassis number / VIN
- Photographs of your vehicle keys, remotes or related components
- Information about your vehicle’s key or immobiliser system
Key, lock and access-control information
For key duplication, RFID cards, access remotes and locksmith services, we may collect:
- Photographs of keys, locks, remotes or access cards
- Information about the type, brand or model of a key, lock, remote or access-control system
- Information necessary to identify or provide the requested product or service
Transaction information
Where applicable, we may collect:
- Products or services purchased
- Quotation and order information
- Payment and transaction details
- Warranty and after-sales service records
We generally do not need to collect or retain full payment-card information when payment is processed through a third-party payment provider.
Website and technical information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website or source
- Approximate location derived from technical information
- Website usage and interaction information
This information may be collected through cookies, Google Tag Manager, analytics tools and other similar technologies used on our website.
3. How We Collect Personal Data
We may collect personal data when you:
- Visit or use our website
- Submit an enquiry or quotation request
- Contact us by telephone, WhatsApp or email
- Send us photographs of your key, remote, vehicle or access card
- Visit our service centre
- Purchase our products or services
- Request technical support or after-sales assistance
- Communicate with us through social-media platforms
- Participate in promotions or other activities organised by us
- Provide information to us for the purpose of obtaining a quotation or service
We may also receive information from third parties where reasonably necessary to provide our products or services or where permitted by applicable law.
4. Why We Collect and Use Personal Data
We may collect, use and disclose your personal data for purposes including:
- Responding to enquiries and quotation requests
- Identifying the correct key, remote, transponder, RFID card, lock or other product
- Determining product compatibility
- Providing key duplication, locksmith and related services
- Programming or servicing automotive keys and remotes
- Arranging appointments, collections, deliveries or other services
- Processing and fulfilling orders
- Maintaining customer, quotation, transaction and warranty records
- Providing customer support and after-sales service
- Communicating with you about your enquiry, order or service
- Processing refunds, warranty claims or other service matters
- Improving our website, products and services
- Understanding how visitors use our website
- Measuring the effectiveness of our advertising and marketing
- Preventing fraud, misuse or unauthorised transactions
- Protecting our business, customers, property and rights
- Complying with legal, regulatory, accounting or other applicable requirements
- Sending promotional information where permitted by applicable law and, where required, with your consent
- Other purposes that you have been informed of or that are permitted or required by applicable law
5. Photographs and Information Sent to Us
Customers may send us photographs of keys, remotes, access cards, vehicles or other items when requesting a quotation or asking whether a particular service can be provided.
Such photographs and information may contain identifying details relating to the vehicle, key, access system or customer.
We use this information primarily to:
- Identify the product or system
- Assess compatibility
- Determine whether duplication or repair may be possible
- Prepare quotations
- Provide technical assistance
- Prepare for an appointment or service
Please avoid sending unnecessary personal information when communicating with us.
6. WhatsApp and Other Third-Party Communication Platforms
Customers may contact us through WhatsApp and other third-party communication platforms.
Information sent through these platforms may be processed by the respective service provider in accordance with its own privacy policy and terms of service.
We may retain relevant communications where reasonably necessary for customer service, quotations, transactions, warranty claims, dispute resolution, accounting or other legitimate business purposes.
7. Cookies, Google Tag Manager, Analytics and Advertising
Our website uses cookies and similar technologies to provide website functionality, understand website usage and improve our marketing.
We use Google Tag Manager to manage certain website tags and technologies. Depending on the configuration of our website, these tags may include analytics, advertising, conversion measurement or other services.
We may also use third-party services such as Google or social-media platforms to measure website traffic, advertising performance, conversions or interactions with our website.
These services may collect information such as:
- IP address
- Device and browser information
- Pages visited
- Actions taken on the website
- Referring source
- Advertising interactions
- General website usage information
These technologies help us understand which marketing channels are effective and improve our website and advertising.
You can manage or disable cookies through your browser settings. Certain website functions may not work correctly if cookies or similar technologies are disabled.
8. Marketing Communications
We may use your contact information to communicate with you about our products, services, promotions and special offers where permitted by applicable law.
You may ask us to stop sending marketing communications at any time.
Withdrawing consent for marketing communications will not affect necessary communications relating to an existing enquiry, quotation, purchase, warranty claim or service.
We will comply with applicable Singapore requirements relating to marketing communications, including the Do Not Call provisions where applicable.
9. Disclosure of Personal Data
We do not sell or rent your personal data.
Where reasonably necessary, we may disclose personal data to selected third parties, including:
- Payment processors and financial institutions
- Delivery and courier companies
- Website hosting and IT service providers
- Cloud storage and technology providers
- Website analytics and advertising service providers
- Communication platforms and service providers
- Suppliers, manufacturers and distributors where necessary to fulfil an order or provide technical support
- Professional advisers, auditors and insurers
- Government authorities, regulators or law-enforcement agencies where required or permitted by law
Where third parties process personal data on our behalf, we take reasonable steps to require appropriate protection of that personal data.
10. Overseas Transfer of Personal Data
Some service providers we use may process or store personal data outside Singapore.
Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the transferred personal data receives a level of protection comparable to that required under applicable Singapore data protection law.
11. Protection of Personal Data
We take reasonable administrative, technical and physical measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Where we become aware of a data breach, we will assess and respond to it in accordance with applicable legal and regulatory requirements.
12. Retention of Personal Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required or reasonably necessary for legal, accounting, regulatory, warranty, dispute-resolution or legitimate business purposes.
When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it, where appropriate.
13. Access and Correction
You may contact us to request access to personal data that we hold about you or to request correction of inaccurate or incomplete personal data.
We may need to verify your identity before processing such requests.
Access and correction requests may be subject to applicable legal exceptions and limitations. Where permitted by law, reasonable administrative fees may apply for certain requests.
14. Withdrawal of Consent
Where we rely on your consent to collect, use or disclose your personal data, you may withdraw your consent by contacting us.
Please note that withdrawing consent may affect our ability to provide certain products or services where the relevant personal data is necessary for those services.
We will explain the likely consequences of withdrawing consent where appropriate.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, including manufacturers, suppliers, social-media platforms, mapping services, payment services and other websites.
Those websites and services are operated independently and may have their own privacy policies.
We are not responsible for the privacy practices, security or content of third-party websites or services.
We recommend reviewing the privacy policies of third-party services before providing them with personal data.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or applicable laws and regulations.
The latest version will be published on this page together with the updated “Last Updated” date.
17. Contact Us
If you have any questions about this Privacy Policy, wish to request access to or correction of your personal data, or have concerns about how your personal data is handled, please contact us:
Soxxi Master Premium
37 Jalan Pemimpin #07-16 Mapex
Singapore 577177
WhatsApp / Telephone: +65 8833 0107
Email: sales@soxximaster.com
We will endeavour to respond to your request within a reasonable period and in accordance with applicable law.
This Privacy Policy provides general information about Soxxi Master’s personal data protection practices. It is not intended to constitute legal advice.